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The next BriefingsDirect Voice of the Customer digital transformation case study highlights how online travel and events pioneer lastminute.com leverages Big Data analytics with speed at scale to provide business advantages to online travel services. We'll explore how lastminute.com manages massive volumes of data to support cutting-edge machine-learning algorithms to allow for speed and automation in the rapidly evolving global online travel research and bookings business. To learn how a culture of IT innovation helps make highly dynamic customer interactions for online travel a major differentiator, we're joined by Filippo Onorato, Chief Information Officer at lastminute.com group in Chiasso, Switzerland. The discussion is moderated by BriefingsDirect's Dana Gardner, Principal Analyst at Interarbor Solutions. Here are some excerpts: Gardner: Most people these days... (more)

HP Offers Flexible Infrastructure Solutions By @Dana_Gardner | @CloudExpo @HP #Cloud

HP today announced the new HP ConvergedSystem 250-HC StoreVirtual (CS 250), a hyper-converged infrastructure appliance (HCIA) based on HP's new ProLiant Apollo 2000 server and HP StoreVirtual software-defined storage (SDS) technology. Built on up-to-date HP, Intel, and VMware technologies, the CS 250 combines a virtual server and storage infrastructure that HP says is configurable in minutes for nearly half the price of competitive systems. It is designed for virtual desktops and remote office productivity, as well as  to provide a flexible path to hybrid cloud. [Disclosure: HP is a sponsor of BriefingsDirect.] Designed to attract customers on a tight budget, the HP CS 250 includes a new three-node configuration that is up to 49 percent more cost effective than comparable configurations from Nutanix, SimpliVity and other competitors, says HP. Because HP's StoreVir... (more)

Case Study: Leveraging the Workday Integration Cloud

Our latest podcast provides a case study on how new forms of cloud-based integration are helping a major high-tech company build new relationships among and between extended enterprise business processes. We'll examine how Fairchild Semiconductor has been an early adopter of integration platform as a service (iPaaS). The venerable Silicon Valley company has been using graphical tools to build integrations among and between far-flung applications and services but with those integration platforms housed in a newly unveiled Workday Integration Cloud. [Disclosure: Workday is a sponsor of BriefingsDirect podcasts.] We’ll learn here from the chief technology officer at Workday on what the integration cloud approach can do and how it points to a future in which broad integration capabilities are increasingly built into software-as-a-service (SaaS) applications. This cloud-ba... (more)

Leveraging Business Intelligence as a Service in the Cloud By @Dana_Gardner | @CloudExpo #Cloud

The next BriefingsDirect big data innovation case study interview highlights how GoodData expands the realms and possibilities for delivering business intelligence (BI) and data warehousing as a service. We'll learn how they're exploring new technologies to make that more seamless across more data types for more types of users -- all in the cloud. To learn the ups and downs of BIaaS, we welcome Jeff Morris, Vice President of Marketing at GoodData in San Francisco, and Chris Selland, Vice President for Business Development at HP Vertica. The discussion is moderated by me, Dana Gardner, Principal Analyst at Interarbor Solutions. Here are some excerpts: Gardner: Tell us about GoodData, what you do, and why it's different. Morris: GoodData is an analytics platform as a service (PaaS). We cover the full spectrum end-to-end use case of creating an analytic infrastructure as... (more)

Big Data Enables Top User Experiences | @CloudExpo #IoT #M2M #BigData

Big Data Enables Top User Experiences and Extreme Personalization for Intuit TurboTax The next BriefingsDirect big-data innovation case study highlights how Intuit uses deep-data analytics to gain a 360-degree view of its TurboTax application's users’ behavior and preferences. Such visibility allows for rapid applications improvements and enables the TurboTax user experience to be tailored to a highly detailed degree. Here to share how analytics paves the way to better understanding of end-user needs and wants, we're joined by Joel Minton, Director of Data Science and Engineering for TurboTax at Intuit in San Diego. The discussion is moderated by me, Dana Gardner, Principal Analyst at Interarbor Solutions. Here are some excerpts: Gardner: Let’s start at a high-level, Joel, and understand what’s driving the need for greater analytics, greater understanding of your en... (more)

Pragmatic Enterprise 2.0 and SOA

Weblogic at Cloud Expo Our topic this week centers on how to define, track and influence how people actually adapt to and adopt technology. Any new information technology might be the best thing since sliced bread, but if people don’t understand the value or how to access it properly -- or if adoption is spotty, or held up by sub-groups, agendas, or politics -- then the value proposition is left in the dust. Perceptions count ... a lot. A crucial element for avoiding and overcoming social and user dissonance with technology adoption is to know what you are up against, in detail. Yet, data and inferences on how people really feel about technology is often missing, incomplete, or inaccurate. In this discussion, we hear from two partners who are working to solve this issue pragmatically. First, with regard to Enterprise 2.0 technologies and approaches. And, if my hunch... (more)

Using Big Data to Improve Healthcare

The next edition of the HP Discover Performance Podcast Series details how a healthcare solutions provider leverages big-data capabilities. Learn how MZI Healthcare has deployed the HP Vertica Analytics Platform to help their customers better understand population healthcare trends and identify how well healthcare processes are working. To discover more about how high-performance and cost-effective big-data processing forms a foundational element to improving overall healthcare quality and efficiency, join Greg Gootee, Product Manager at MZI Healthcare, based in Orlando. The discussion, which took place at the recent HP Vertica Big Data Conference in Boston, is moderated by Dana Gardner, Principal Analyst at Interarbor Solutions. [Disclosure: HP is a sponsor of BriefingsDirect podcasts.] Here are some excerpts: Gardner: How important is big data turning out to be fo... (more)

Harnessing the Power of Social Media

The power of Big Data technology is being successfully applied to understanding such complex unknowns as consumer sentiment and even intent. And that understanding then vastly improves how retailers and myriad service providers manage their users' experiences -- increasingly in real time. Fortunately, today's consumers are quite willing to share their intents and sentiments via social media, if you can gather and process the information. Hence the rapidly developing field of social customer relationship management, or Social CRM. Part of the equation for making Social CRM effective comes from properly capturing the natural language knowledge delivered through the many social channels available to users. But even that is but a first step to being able to gain ever-deeper analysis, and rapidly and securely making those insights available where they pay off best. And ... (more)

Hurdles To Cloud Adoption Swirl Around Governance

Welcome to the latest BriefingsDirect Analyst Insights Edition, Vol. 42. Our latest topic centers on governance as a requirement and an enabler for cloud computing. Our panel of IT analysts discusses the emerging requirements for a new and larger definition of governance. It's more than IT governance, or service-oriented architecture (SOA) governance. The goal is really more about extended enterprise processes, resource consumption, and resource-allocation governance. In other words, "total services governance." Any meaningful move to cloud-computing adoption, certainly that which aligns and coexists with existing enterprise IT, will need to have such total governance in place. Already, we see a lot of evidence that the IT vendor community and the cloud providers themselves recognize the need for this pending market need and requirement for additional governance. So... (more)

Oracle Faces Growing Price for MySQL

MySQL Journal on Ulitzer As the purgatory of Oracle's under-review bid to buy Sun Microsystems for $7.4 billion drags on, it's worth basking in the darn-near sublime predicament Oracle has woven for itself. Oracle has uncharacteristically found itself maneuvered (by its own actions) into a rare hubristic place where it's: Footing the bill for the publicity advancement of its quarry ... MySQL is more famous than ever, along with its low-cost and open attributes. Watching the value of its larger quarry, Sun Microsystems, dwindle by the day as users flee the SPARC universe in search of greener (and leaner) binary pastures. Aiding and abetting its chief competitors, IBM, HP, Red Hat and Microsoft, as they circle the Sun carcass making the installed base offers they can't refuse. [Disclosure: HP is a sponsor of BriefingsDirect podcasts.] Giving open source middleware a b... (more)

New HP Products Take Aim at Managing Complexity

WASHINGTON - The HP Software Universe 2010 conference is in full swing here this week, highlighted by a slew of HP products and services focused on giving IT leaders the means to view and control their rapidly escalating complexity. Among the most significant announcements Tuesday is the next iteration of the HP Business Service Management (BSM) software suite. HP BSM 9.0 works on automating comprehensive management across applications lifecycles, with new means to bring a common approach to hybrid-sourced app delivery models. Whether apps are supported from virtualized infrastructures, on-premises stacks, private clouds, public clouds, software as a service (SaaS) sources, or outsourced IT -- they need to managed with commonality. [Disclosure: HP is a sponsor of BriefingsDirect podcasts.] "Our customers are dealing with some of the most significant combination of c... (more)